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Can I cancel my order?

All sales are final and cannot be canceled after the sale is completed. If you have concerns about your order, please email us at orders@iheartdogswine.com

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Can I have an order shipped to a P.O. Box?

No.

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Can you ship wines outside the United States?

We do not currently ship outside the United States. We also do not currently ship to Canada.

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Do you ship wines to all states?

Some states restrict wine shipments (Alaska, Alabama, Arkansas, Hawaii, Illinois, Kentucky, Mississippi, New Hampshire, North Dakota, Oklahoma, Rhode Island, South Dakota and Utah) and currently, we do not ship outside the continental United States.

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Is it safe to use my credit card to make purchases on wine.iheartdogs.com?

Yes, it is safe, within the security limits of the internet. Also, see our Privacy Policy.

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What do I do if my product is damaged?

Contact us at orders@iheartdogswine.com. We will arrange to have your broken bottle replaced.

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What forms of payment are accepted on wine.iheartdogs.com?

All major credit cards.

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When will my credit card be charged?

Your credit card will be charged as soon as the order is being processed and shipment is being directed.

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Where is the “CVV” number located on my credit card?

The CVV number is the 3- or 4-digit number located on your card, separate from the actual account and expiration numbers.

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Why should I ship to a work or business address?

Federal law requires that someone of at least 21 years of age sign for all wine shipments. If no adult is home at the time of delivery, FedEx or UPS is obliged to return the wine to its local warehouse, and then reschedule delivery.
If you have your shipment sent to a business address, delivery usually takes place in the mid-morning and can be signed for by an adult on the premises. Much easier!